Check Your Potential TUI Compensation
Use this estimator to calculate likely compensation under UK/EU261 rules for delayed, cancelled, or denied boarding flights.
How this TUI flight delay compensation calculator works
This tool gives you a quick estimate of how much compensation you might receive when a TUI flight is disrupted. It uses the standard UK/EU261 distance bands and delay thresholds that are commonly used for compensation claims. The calculator is built for practical screening: it helps you decide whether it is worth filing a claim directly with TUI.
Because legal outcomes depend on exact flight records, rerouting details, and airline evidence, this result is an estimate rather than a legal guarantee. Still, for most passengers it is a strong first-pass check.
UK/EU261 basics in plain English
Compensation rules generally apply when one of the following is true:
- Your flight departed from a UK or EU airport (any airline).
- Your flight arrived in the UK/EU from outside, and the operating airline is UK/EU-based.
For TUI passengers, many itineraries fall under these protections, especially departures from UK airports.
Typical compensation bands
- Up to 1500 km: up to €250 per passenger
- 1501 to 3500 km: up to €400 per passenger
- Over 3500 km: up to €600 per passenger
Delay claims usually require an arrival delay of at least 3 hours. Cancellation claims can also qualify depending on how much notice was given and how late your replacement flight arrived.
When you may not be entitled to compensation
Even with a major delay, compensation may be reduced or refused in situations like:
- Extraordinary circumstances (extreme weather, security risks, air traffic control shutdowns).
- Cancellation notice provided well in advance (often 14+ days).
- Replacement flight arriving within legally allowed rerouting windows.
Airlines sometimes classify operational issues differently, so keep all evidence: boarding pass, delay messages, and actual arrival time.
What to gather before filing a TUI claim
Essential details
- Flight number and date
- Booking reference
- Departure and arrival airports
- Actual arrival time at destination
- Any written notice of cancellation or rerouting
Helpful supporting evidence
- Screenshots from airport boards or airline apps
- Emails/SMS from TUI about the disruption
- Receipts for expenses (if also seeking reimbursement for care/assistance)
Example scenarios
Example 1: Delayed short-haul flight
A 1,200 km TUI flight arrives 3 hours 20 minutes late. If no extraordinary circumstances apply, estimated compensation is €250 per passenger.
Example 2: Delayed medium-haul flight
A 2,100 km flight arrives 4 hours late. Estimated compensation: €400 per passenger.
Example 3: Long-haul cancellation with short notice
A 4,500 km flight is cancelled 2 days before departure and rerouted flight arrives 5 hours late. Estimated compensation can reach €600 per passenger.
How to submit your claim
- Calculate estimated amount using the tool above.
- Submit a claim directly through TUI customer support channels.
- Attach all documents and clearly state scheduled vs. actual arrival times.
- If rejected and you disagree, escalate through the relevant ADR or regulator route.
Final note
This calculator is designed to be practical and conservative. It helps you quickly estimate potential TUI flight delay compensation under UK/EU261 style rules. For complex disputes, especially where extraordinary circumstances are claimed, independent legal advice may help.